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Support

How can we help?

Whether you're setting up your first review or debugging a run, here's the fastest way to reach us and the answers most teams need.

Email support

The fastest way to reach us is email. Write to [email protected] and we'll get back to you, usually within one business day.

Include your organization name, the project or run involved, and a link or screenshot if something looks off. It helps us help you faster.

Before you write

A lot of questions are already answered:

  • Read the FAQ for how reviews are triggered, sandbox security, merge gating, CI usage, and pricing.
  • Check the status page for current platform availability.
  • See security for how we protect your code, credentials, and data.
  • New here? How it works walks through setup end to end.

Billing and account

For billing, plan changes, or cancellations, see our refund and cancellation policy, or email [email protected].

Report a security issue

Found a vulnerability? Please email [email protected] with the details and we'll respond promptly. We ask that you don't disclose it publicly until we've had a chance to address it.

Code review checks the diff. ShipGuarde also checks the running product, so a release does not ship on the hope that nothing broke.

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