Refund & Cancellation Policy

1. Free trial

New workspaces start on a free trial with no payment required. You are not charged during the trial, and if you cancel before the trial ends you will never be billed. A subscription only begins once you choose a paid plan and complete checkout.

2. Subscriptions and billing

Paid plans are billed in advance on a recurring basis for the billing cycle you select (monthly or annual). Your subscription renews automatically at the start of each cycle until you cancel. All prices are in US dollars and exclusive of any taxes that may apply.

3. Plan changes and proration

• Upgrades take effect immediately. We prorate the difference between your old and new plan for the remainder of the current billing period and charge it right away. If that charge fails, the upgrade does not apply.
• Downgrades are also prorated immediately, and the unused value of your current plan is credited toward your new, lower plan.
• Plan changes adjust your entitlements (such as run and PR-review limits) right away. Proration amounts are calculated and applied by Dodo Payments.

4. Refund eligibility

Our refunds are usage-based and time-limited. A payment is eligible for a full refund only if both of the following are true:

• No usage. You have not used the Service during the billing period the payment covers - meaning no Visual-QA runs and no pull-request reviews were started in that period.
• Requested within 10 days. You contact our support team to request the refund within 10 days of the charge.

If you have used the Service during the billing period, or more than 10 days have passed since the charge, the payment is non-refundable. This policy applies to self-serve subscriptions; custom or Enterprise agreements are governed by their own terms.

5. Cancellation

You can cancel your subscription at any time from your workspace billing settings. When you cancel, your subscription stops renewing and you will not be charged for future billing periods. Your plan stays active and you keep full access until the end of the billing period you have already paid for; access ends only when that period lapses. Cancellation on its own does not trigger a refund of the current period; any refund of the current period is governed by the usage-based eligibility in Section 4.

6. How to request a refund

To request a refund, email [email protected] within 10 days of the charge, from the email address associated with your account. Please include your workspace name and the date of the charge so we can locate your payment. We will review your request against the eligibility criteria above and respond by email.

7. How refunds are issued

Approved refunds are processed by Dodo Payments back to your original payment method. The time for the refund to appear depends on your bank or card issuer and is typically within 5-10 business days after approval. We do not refund to a different payment method or as account credit unless required by law.

8. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service. Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

9. Contact us

Questions about billing, cancellations, or refunds? Email us at [email protected].